From Prescription to Delivery: Where DME Providers Lose Patients During the Equipment Fulfillment Process
A physician prescribes a necessary piece of durable medical equipment such as a home oxygen concentrator, a non-invasive ventilator, or an advanced mobility device for a patient being discharged from the hospital. For the clinical and billing teams, securing the initial prescription and navigating the prior-authorization hurdles feels like crossing the finish line. Yet, days pass, the equipment...
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